1. Getting Started with EcoHedge & Xero

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2. Connecting & Disconnecting your Xero account

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3. Data & Privacy

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How does EcoHedge protect your data?

EcoHedge is committed to protecting the privacy and security of our customers' data.

Accounting data can be sensitive, as such we have produced this datasheet as an overview of the measures we've put in place to safeguard your data in line with our terms of use.

For any further queries please contact: [email protected]

Access The Datasheet

Frequently Asked Questions

EcoHedge Express is a paid plan that can be billed monthly or annually.

5. Raising a Support Case

Please email [email protected] to raise a case.

  • How do we classify response times?

    P1 Mission Critical: Essential services are down, causing a critical impact on business operations, no workaround is available = 1 hour

    P2 Urgent: Essential Services are significantly degraded and/or impacting significant aspects of business operations = 2 hours

    P3 Important: Services are noticeably impaired, but most business operations continue as normal = 4 hours

    P4 Minor: The support request consists of 'how to' questions, enhancement requests, or documentation questions = 1 Business Day

  • Client Care Contact Information

    Telephone Support: 020 8638 7926

    Email Support: [email protected] 

    Availability: 9:00 AM GMT to 5:00 PM GMT Monday - Friday.

  • Resolution of Issues

    (A) Resolution of a technical support issue is defined as accomplishing any one of the following: 

    1. Providing a reasonable solution to the issue
    2. Providing a reasonable work-around to the issue 
    3. Determination by EcoHedge LTD that the issue is an enhancement request and forwarding the request to EcoHedge Product Management for future consideration Escalation by EcoHedge Support of the incident/product defect to EcoHedge's technical team for review. 

    (B) EcoHedge Support makes reasonable efforts to resolving the issue, but cannot guarantee that every issue can be resolved.