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P1 Mission Critical: Essential services are down, causing a critical impact on business operations, no workaround is available = 1 hour
P2 Urgent: Essential Services are significantly degraded and/or impacting significant aspects of business operations = 2 hours
P3 Important: Services are noticeably impaired, but most business operations continue as normal = 4 hours
P4 Minor: The support request consists of 'how to' questions, enhancement requests, or documentation questions = 1 Business Day
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Email Support: [email protected]
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