Technical Support

We've partnered with Codat to ensure it is as easy as possible for you to connect your most loved accounting application, regardless of which one you use.

When you sign up, you will be asked to grant EcoHedge read-only access to your accounting data via your accounting platform. We only access your bank transactions and basic information about your business which we use to calculate your business's carbon footprint.

After selecting Xero in the Codat menu:

1. You will be redirected to Xero.
2. You will be asked to enter your account credentials to authenticate and authorise data access to your accounting software.
3. Once you have done so you will be redirected to EcoHedge to complete onboarding.

You can disconnect at any time by visiting the settings page and going to the connections tab. Here you will see the status of any live connections with the options to disconnect.

There are a number of ways to check if you accounting app (Xero) is successfuly connected. 

1. We will inform you with a 'Connecting Status: Successfully Linked' banner message in the top right when you log in.

2. You can visit the settings page - connection tab to view the status of any connections (see screenshot). Here you also have the option to connect, disconnect or completely remove your account.